Frequently Asked QUESTIONS

1.Are cell extracts water-soluble or oil-soluble?

Our range of cell extracts are water soluble  

2.Do I need to meet a minimum order quantity?

Yes, minimum order quantities can be requested via the Contact Us section of this website or via wgj@huayuanshengke.com.

3.If I can't find a product on the website, does that mean the website doesn't offer that product?

 No, HuaYuanShengKe have an extensive product range so please request our product lists as these are constantly expanding.

4.How long is your delivery time?

 HuaYuanShengKe will strive to get your order to you as quickly as possible, but sometimes we may need to source additional materials. In this case we will advise you of a specific date for delivery as part of your order.

5.Can you provide technical support for product formula?

 Yes, we can provide advice to customers on compound formulation development

6.Do you accept third-party quality inspection?

 Support customer-designated institutions to conduct sampling tests

7.How long does the production cycle take?

 Conventional products take about 2-4 weeks, depending on the order volume

8.How to check the latest price of products?

Please contact the sales team to get a real-time quotation

9.What are the payment methods?

Usually by telegraphic transfer (T/T), specific terms need to be negotiated

10.How to handle quality complaints?

 The company promises to respond within 48 hours after sale and provide solutions